Refund policy

At Dahlia Elina Rose, we take pride in curating elegant accessories crafted by trusted global fulfillment partners. Every order is inspected before shipment to ensure quality and care.

Because our items are shipped internationally, our return and refund guidelines are designed to protect both you and the integrity of our collection.

Return Eligibility

We gladly offer returns or refunds for the following:

• Items that arrive damaged, defective, or not as described
• Items delivered with the wrong style or color
• Orders that are lost or missing during transit

To request a return or refund, please contact us within 3 days of delivery with:

• Clear photos or videos of the issue
• Your order number
• A brief explanation of the problem

This information helps our quality team review your request promptly. 

Non-Eligible Returns

We are unable to accept returns or provide refunds for:

• Change-of-mind
• Wrong size, color, or item ordered by mistake
• Items without photo/video evidence
• Normal wear and tear
• Requests made after the 3-day window

Because our products ship from global fulfillment centers, returning non-defective items is not possible.

Refund or Replacement Options

If your request is approved, you may choose between:

• A replacement item, or
• A refund back to your original payment method

Processing is initiated once the issue is verified.

Return Shipping

If a physical return is required, return shipping costs are the customer’s responsibility unless the item was incorrect due to our error.

Processing Time

Please allow 5–10 business days for review and resolution after all required information has been received.

For assistance, contact us at:

 support@dahliaelinarose.com